Shipping policy
Free shipping on all orders!
Economy Shipping take on average 3-10 business days for expected day of delivery, and is shipped via carrier of our choice.
*Offer valid on economy shipping only and subject to change without notice. Freight and expedited shipping is excluded unless otherwise stated on the product page. Offer on economy shipping within the 50 contiguous United States only. Shipments to Alaska , Puerto Rico, or Hawaii do not qualify. Qualifying purchase based on pre-tax, post-discount amount. Orders can be expedited at customer's expense. No adjustments can be made to prior purchases.
Return Policy
Customers can request returns and exchanges within 30 days of receiving the goods. Shipping and handling fees are subject to availability. Please check our refund policy for details: https://www.snodesport.com/policies/refund-policy
SHIP TO OTHER COUNTRIES
We have warehouses in Europe and our EU site ships to: Austria, Estonia, Ireland, Hungary, Greece, Spain, Ukraine, Slovenia, Slovakia, Serbia, Switzerland, Sweden, Portugal, Norway, Malta, Romania, Luxembourg, Lithuania, Croatia, Czech Republic, Netherlands, Finland, France, Denmark, Poland, Iceland, Belgium, Bulgaria and Italy. Please check our European website(https://snodesport.eu/) to learn more, if you can't select your country, please contact our customer service info@snodesport.com.
We also have distributors in different countries and regions as shown below, maybe they can ship to your country.
Canada: https://maxumfitness.ca/
TaiWan: TUK
Japan: We can ship to there but need extra shipping fee
New Zealand: www.industrialathletic.com
Saudi Arabia: https://www.amazon.sa/dp/B0BLS7JL4M
Israel: https://www.geniefitness.co.il/
Note: The warranty policies in different regions/countries may vary. Please contact the dealer for confirmation of the specific warranty.
GENERAL QUESTIONS
What are the shipping times?
Once an order is placed, there is a processing time of 2-3 business days (Shipping time for pre-sale items depends on the specific time provided on the product page). Orders placed over the weekend will be processed the next business day. Once your order is done processing, it will then be shipped and take an additional 3-10 business days for Economy Shipping depending on what state you live in.
How to change the wrong address?
For unshipped orders, please contact us(info@snodesport.com) by email and provide your correct address so that we can modify it for you(FREE). Please note that once the logistics label is created, we will charge the address correct fee according to the actual correct address fee charged by the transportation company.
What are your hours of operations?
Shipping hours of operation are Monday through Friday from 9am to 5pm Pacific Time. Our warehouse is closed during holidays and weekends. Orders placed over the weekend or holidays will be processed the next business day.
Where can I check the shipment status of my order?
You will receive an Shipping Confirmation email with tracking information once your item is ready to ship from our warehouse.
I have other questions regarding my order.
We're here to help! If you have questions regarding your order and shipment status, Please send us an E-mail at: info@sondesport.com
REGULAR HOURS OF OPERATION AND LEAD TIMES
Shipping hours of operation are Monday through Friday from 9am to 5pm. Our warehouse is closed during holidays and weekends.
Once an order is submitted and received in to us, processing time here is 1-2 business days. Orders placed over the weekend will be processed the next business day. Once your order is done processing, it will then be shipped and take an additional 1-5 business days depending on what state you live in and the delivery service you chose.
*Please note - Shipping options on the website checkout are estimated/displayed in business days (not to include weekends or holidays). This estimate is 'transit time' once the package leaves our facility and does not include our internal processing time of 1-2 business days.
Some items may need additional processing time (+2-3 more days) before shipping it out, and will be clearly marked and identified on the product page of this special additional lead time prior to purchasing.
HOLIDAY SHIPPING LEAD TIMES
Due to high volume and possible unforeseen weather conditions during the holiday season (December – January), carriers may be impacted and shipping delay may occur. Please order early to receive your purchase by your desired delivery date. Please also note our holiday closures, and that processing times noted above are still in effect during the holiday season.
MULTIPLE PACKAGES
Your order may ship in multiple packages depending on the quantity or size of the items.
CARRIERS USED
Snode Sport uses FedEx, DHL, UPS, USPS and Amazon Logistics for delivery of packages depending on the product or shipping address.
FREIGHT DELIVERY
Depending on the size of your order, your item(s) may ship via a freight company. Freight deliveries require a delivery time be scheduled and someone must be present at the time of delivery to inspect and sign for the merchandise. Freight deliveries are curbside delivery only.
If your order contains more than one item and one of the items must be shipped via freight then the remaining items may be palletized and shipped together. If your order contains more than one item and one of the items must be shipped via regular FedEx services, these shipments will be separate and will arrive at different times.
ALASKA/HAWAII, PO BOXES, APO/FPO, AND INTERNATIONAL
We can deliver to Alaska and Hawaii with extra shipping fees. Please contact us to get a detailed quotation. We do not ship to Puerto Rico, APO/FPO, US Territories, Canada or other countries at this time.
We also do not ship to PO Boxes.